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ISO 21001:2018 – EOMS

 EOMS is a common management tool for all organizations providing education which is capable of meeting the needs and requirements of learners and other stakeholders. It is The first-ever international standard which has been developed by ISO ( with a holistic approach for the education sector. The main focus area of this standard is the overall management systems of educational organizations and their respective services and products, as well as the improvement and enhancement of educational services and products.

The development of ISO 21001 was carried out by the ISO/PC 288 team. Eighty-six cross-sect oral experts from national standardization bodies of 39 countries were involved in developing the EOMS standard, with the added participation of stakeholder organizations from various educational sectors.

The EOMS – ISO 21001 is meant to serve as a management tool with a set of requirements that aim to help educational organizations/institutions establish the necessary policies and procedures which would ensure that students, teaching staff, non-teaching staff, parents and other beneficiaries’ needs, requirements and objectives are met – and at the same time, the interaction between these interested parties and the educational organization is elevated to a successful level for all parties involved.

EOMS – Benefits

  • The ISO 21001 establishes credibility of the management system of an educational organization, ensures better alignment of objectives and activities with policy and enables the organization enhance its social responsibility by providing inclusive and equitable quality education for
  • Consistent processes and evaluation tools based on EOMS requirements help the organizations to demonstrate and increase effectiveness and efficiency and meet their organizational
  • EOMS leads to more personalized learning and effective response to all learners, in particular those with special education needs and distance learners. It widens the participation of interested parties and improves staff motivation and
  • Risk management gets improved due to sustainable practices and costs saved as a result of more responsible and efficient use of
  • The educational organization can harmonize regional, national, open and proprietary standards within an international framework and can thus stimulate excellence and

EOMS – Process

  • Recruitment of staff
  • Allocating teaching loads
  • Selection and admission of Learners
  • Teaching methods
  • Evaluation of learners’ performance
  • Continuing professional development of staff
  • Security, health and safety compliances
  • Responding to feedback, queries and complaints from interested parties
  • Communication with interested parties
  • Maintaining educational infrastructure
  • Operating learner support and orientation systems
  • Corrective and preventive actions
  • Developing, reviewing and updating course curriculum

EOMS – Measures

  • Literacy rate
  • Learner satisfaction
  • Dropout rate
  • Attendance and/ or engagement rate of learners
  • Overall level of qualification of staff
  • Publication and research output of staff
  • Number of complaints
  • Percentage of accredited programmes
  • Competencies of the staff
  • Satisfaction of other beneficiaries
  • Specific measures of instructional effectiveness
  • Higher education, graduation or certification rates
  • Status of compliance of applicable laws and regulations

EOMS – Records

  • Achievement of objectives
  • Administration of enrolments and assessments
  • Classroom observations
  • Examination papers
  • Curriculum design
  • Data on research of learners learning capacity
  • Exams, tests or other paperwork performed by the learners
  • Instructional strategies
  • Non-achievement of educational objectives
  • Training plans for the organization’s personnel
  • Results on effectiveness of instructional material
  • Learners’ academic history
  • Data on complaints, appeals and anti-discrimination

ISO 21001 Principles

  • Focus on learners and other beneficiaries – The primary focus of the EOMS is to meet learner and other beneficiary requirements and to exceed their
  • Visionary Leadership– Visionary leadership is to engage all learners and other beneficiaries in creating, writing, and implementing the organization mission, vision and objectives.
  • Engagement of people– It is essential for the organization that all individuals involved are competent, empowered and engaged in delivering
  • Process approach– Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system, including input and
  • Improvement– Successful organizations have an ongoing focus on
  • Evidence-based decisions– Decisions and curricula based on the analysis and evaluation of data and information are more likely to produce desired
  • Relationship management– For sustained success, organizations manage their relationships with interested parties, such as external
  • Social responsibility– Socially responsible organizations are sustainable and ensure long-term success.
  • Accessibility and equity– Successful organizations are inclusive, flexible, transparent and accountable, in order to address learners’ individual and special needs, interests, abilities and
  • Ethical conduct– Ethical conduct relates to the ability of the organization to create an ethical professional environment where all interested parties are dealt with equitably, conflicts of interests are avoided, and activities are conducted for the benefit of the society.
  • Data security and protection – The organization creates an environment where all interested parties can interact with the educational organization in full confidence that they maintain control over the use of their own data, and that the educational organization will treat their data with appropriate care and

ISO 21001- Key Requirements

  • Understanding the needs and expectations of interested parties
  • Focus on learners and other beneficiaries
  • Leadership and commitment
  • Additional requirements for special needs education and early childhood education
  • Actions to address risks and opportunities
  • Educational organization objectives and planning to achieve them
  • Human Resources, facilities and Learning Resources
  • Awareness and Communication Arrangements
  • Design and development of Curriculum and Assessment of learning
  • Admission of learners
  • Satisfaction of learners, other beneficiaries and staff
  • Analysis, evaluation and continual improvement